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1. Who these terms are between

They are between RAISON SOCIALE, FORME JURIDIQUE, registered office ADRESSE COMPLETE, Switzerland ("MIHOS", "we") and the organisation subscribing to the service ("Customer", "you"). Where an individual accepts on behalf of an organisation, they confirm they are authorised to bind it.

2. The service

MIHOS deploys AI agents across field sales activity: preparing the rep before a meeting, capturing and analysing the meeting itself, producing coaching, updating the CRM and drafting follow-up. It is provided as software over the internet. No installation is delivered and no licence to the underlying software is granted.

3. Subscription, term and fees

Access is sold by subscription. Term, seat count, price, billing cycle and any minimum commitment are set out in the order form. Preciser la devise, si les prix sont hors TVA, les delais de paiement et les modalites de renouvellement et de revision tarifaire.

4. Recording: your obligation, not ours

This clause matters more than any other, so it is stated plainly.

You control your meetings. You decide when a session is recorded and who is in the room. You are responsible for obtaining valid consent from every participant before recording, and for meeting the law that applies where the meeting takes place, including all-party consent rules and, where relevant, biometric data statutes.

MIHOS provides the consent and deletion controls described in Voice & biometric data. Using them is your obligation. You agree to indemnify MIHOS against claims arising from recordings made without the consent the law required.

5. Your data stays yours

Recordings, transcripts, CRM content and everything derived from your meetings remain your property. We process them to provide the service, on your instructions, as processor to your controller under the Swiss FADP and the GDPR.

Indiquer si les donnees client servent a entrainer ou ameliorer des modeles, et si le client peut s'y opposer. N'ecrivez ici que ce que vous tiendrez en audit de securite.

On termination you may export your data for DUREE, after which it is deleted according to the retention schedule in the Privacy Policy.

6. Acceptable use

You agree not to: record anyone who has refused or withdrawn consent; use the service to evaluate individuals in ways the applicable employment law does not permit; reverse engineer, resell or benchmark the service without written agreement; upload unlawful content; or attempt to circumvent access controls or usage limits.

7. Availability and support

Indiquer s'il existe un SLA avec un taux de disponibilite et des penalites, ainsi que les horaires de support et les delais de reponse. Ne publiez pas un chiffre que vous ne mesurez pas.

8. Confidentiality

Each party will protect the other's confidential information with at least the care it applies to its own, and use it only to perform this agreement. Your meeting content is confidential information of yours.

9. Warranties and disclaimer

We warrant that the service will perform materially as described in our documentation. MIHOS produces summaries, coaching and CRM suggestions using AI, and its output can be wrong. It supports human judgement and does not replace it. You remain responsible for the decisions you take about employees, customers and deals.

10. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit or lost data. Each party's aggregate liability is capped at PLAFOND, souvent les frais payes sur les 12 mois precedents. Nothing limits liability for intent, gross negligence or personal injury, which Swiss law does not permit to be excluded.

11. Termination

Either party may terminate for material breach not cured within DELAI of written notice. You may terminate for convenience preavis, et si les sommes prepayees sont remboursees. On termination, access ends and clause 5 governs your data.

12. Changes to these terms

We may update these terms. Material changes are notified PREAVIS in advance, and continued use after they take effect constitutes acceptance.

13. Governing law and jurisdiction

Swiss law applies, excluding its conflict-of-law rules and the Vienna Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction lies with the courts of CANTON ET VILLE.

14. Contact

RAISON SOCIALE, ADRESSE COMPLETE. Contact: EMAIL.