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MIHOS listens to real sales conversations. That is the product. It is also the part that carries the most responsibility, because the person across the table is usually not a MIHOS user, has no account with us, and never agreed to anything with us directly. This page explains what happens to their voice.

1. What gets recorded

When a rep starts a session, the application captures the audio of that conversation and produces three things:

• an audio recording of the meeting;
• a written transcript, with speakers separated;
• derived analysis: topics raised, objections, questions, talk-time balance, coaching signals and CRM field suggestions.

Recording is started deliberately by the rep. MIHOS does not run in the background, does not listen between sessions, and does not activate on a schedule.

2. Consent comes first

No recording begins without the consent of everyone in the room. In practice the rep announces the recording and obtains agreement before starting, and stops it on request at any moment.

Where the law requires all-party consent, that obligation sits with the customer company, which controls the meeting. In Switzerland, recording a private conversation without the agreement of every participant is a criminal offence under art. 179bis of the Criminal Code. Several US states apply the same all-party rule. MIHOS provides the controls; the customer is responsible for using them.

Decrire le mecanisme de consentement dans le produit: annonce vocale, confirmation a l'ecran, consentement ecrit, ou une combinaison.

3. Is a voiceprint created?

This question decides which laws apply, so it deserves a direct answer rather than a comfortable one.

A recording of a voice is personal data. A voiceprint is something stricter: a mathematical template of the unique characteristics of a person's voice, kept so that the same person can be recognised again later. That is a biometric identifier under art. 5(c) of the Swiss FADP and art. 9 GDPR, and under US statutes such as the Illinois BIPA and the Texas CUBI, several of which carry a private right of action and statutory damages per violation.

Separating speakers within a single recording does not by itself create a voiceprint. Recognising the same speaker across recordings normally does.

Dire clairement si MIHOS cree, stocke ou reutilise des empreintes vocales d'une session a l'autre, et si un fournisseur de transcription le fait pour votre compte. Si aucune empreinte n'est creee, l'ecrire sans ambiguite. Si une empreinte est creee, cette page doit ajouter les obligations de notice ecrite, de consentement ecrit et de calendrier de destruction imposees par ces lois.

4. Who can hear a recording

• the rep who recorded it;
• their manager and any colleague their organisation has authorised;
• the speech and language providers listed in the Privacy Policy, strictly to produce the transcript and the analysis;
• MIHOS staff, only where preciser les cas de support et d'incident, et si les acces sont journalises.

Recordings are not sold and not shared with advertisers. Indiquer si les enregistrements ou transcriptions servent a entrainer des modeles, et si le client peut s'y opposer. C'est la premiere question d'un acheteur grand compte.

5. Where it is stored, and for how long

Audio, transcripts and derived analysis are hosted PAYS / REGION. Retention is audio: X mois - transcriptions: Y mois - analyses: Z mois, after which the data is deleted. Preciser si la suppression est definitive et comment les sauvegardes sont traitees.

A customer can delete an individual recording at any time from the application. Withdrawal of consent by any participant triggers deletion of that recording.

6. If you were recorded and you are not a MIHOS customer

You have rights over that recording even though your relationship is with the company whose rep you met, not with us. You can ask for a copy, ask for it to be corrected, ask for it to be deleted, or withdraw your consent.

Because that company decides why the recording exists, address your request to them first. You can also write to us at EMAIL PRIVACY and we will route it and help them answer.

7. Recording people at work

Where MIHOS is deployed across a sales team, the employer must inform its employees before any recording and consult employee representatives where local law requires it. In Switzerland, art. 26 of Ordinance 3 to the Labour Act prohibits surveillance systems intended to monitor employee behaviour. A system used for coaching must be designed and operated accordingly.

Une analyse d'impact (AIPD / DPIA) est tres probablement obligatoire: enregistrement systematique de conversations et evaluation de salaries. Si elle est faite, l'indiquer et preciser qu'elle est disponible sur demande.

8. Security

Recordings are encrypted in transit and at rest, access is restricted by role, and every access to meeting content is logged. Ne lister ici que des certifications reellement obtenues.

9. Changes

Material changes to this page are notified to customers canal et delai before they take effect.

10. Contact

RAISON SOCIALE, ADRESSE COMPLETE. Data protection contact: EMAIL PRIVACY.