Question 1

Does MIHOS record without consent?

Accepted Answer

No. In Switzerland, recording a non-public conversation without the required consent can fall under Art. 179ter of the Swiss Criminal Code. MIHOS handles consent before capture: the participant is informed, the agreement is captured, the timestamp is stored and the notice version is recorded. No agreement, no capture.

Question 2

Is it legal to record a sales meeting in Switzerland?

Accepted Answer

It is legal only with the consent of every participant. Art. 179ter of the Swiss Criminal Code makes recording a non-public conversation without the consent of all participants a criminal offence, punishable on complaint. This is criminal law, not data protection law, so a GDPR-style legitimate interest argument does not cover it. The narrow exception in Art. 179quinquies concerns telephone conversations about orders, contracts, reservations and similar transactions, and does not extend to a consultative sales conversation held in person.

Question 3

Does MIHOS analyse the emotions of reps or customers?

Accepted Answer

No. Since 2 February 2025, Art. 5(1)(f) of the EU AI Act prohibits placing on the market or using AI systems that infer emotions of a natural person in the workplace, outside narrow medical and safety exceptions. MIHOS scores observable behaviour in the conversation - talk ratio, question count, script coverage, pace, what was actually said and when - and never infers an emotional state.

Question 4

Where does our field data live?

Accepted Answer

You keep your field data where you choose. For Swiss deployments: data residency in Switzerland, Swiss or EU processing options, encrypted storage, role-based access and configurable retention. Customer conversations are not used by default to train shared models.

Question 5

What can MIHOS write into our CRM?

Accepted Answer

Only what your admin approves. Approved fields only. No silent overwrites. Every write logged, every change reversible. If MIHOS changes something, you can see exactly what changed, and undo it.

Question 6

What changes for the rep?

Accepted Answer

Nothing to type, nothing between the rep and the customer, and no writing the meeting up in the car afterwards. The rep sees their own coaching before the manager does: the behaviour worth changing next, the moment it happened, and what to do differently.

Question 7

Which systems does MIHOS work with?

Accepted Answer

The CRM, calendar and email your team already uses: bexio, Sellsy, noCRM.io, HubSpot, Pipedrive, Microsoft 365 and Google Workspace.

Question 8

How is MIHOS priced?

Accepted Answer

MIHOS is sold as an annual licence per seat, billed yearly in advance, with a five-seat minimum and volume tiers above that. Managers are included without an extra seat. Compliance capability is part of the product rather than a separately billed module. Pricing is confirmed on a call once the number of field reps and the CRM are known.

Question 9

Which countries and languages does MIHOS cover?

Accepted Answer

MIHOS is operated from Geneva, Paris and Dubai by MUUM Sarl, a Swiss company registered in Nyon, and serves field sales teams in Switzerland, France, the United Arab Emirates, Italy, Germany and the United Kingdom. The product is available in English and French.

Question 10

How is MIHOS different from Rilla or Siro?

Accepted Answer

Rilla and Siro are United States products for the same field sales problem, and neither is built around European law. MIHOS differs on three points that matter in Europe: consent is captured per participant and timestamped before capture starts, because Art. 179ter of the Swiss Criminal Code makes recording without it a criminal matter rather than a compliance risk; the CRM integration writes back into admin-approved fields with a reversible log rather than reading only; and no emotion inference is performed, which Art. 5(1)(f) of the EU AI Act prohibits in the workplace.

COACH IA POUR LA VENTE EN PRÉSENTIEL

Enregistrer. Coacher. Rejouer. Automatiser.

Brief de rendez-vous prêt.

Conversation enregistrée.

Coaching, mise en situation et administratif prêts.

Every meeting becomes personalized sales coaching.

Ce qui se passe dans la pièce compte.

Transformez vos conversations clients passées en mises en situation IA pour vos commerciaux.

Built for how your market actually sells.

Stop guessing what customers think. Ask what they actually said.

Works inside your stack.

Five agents. One field deal.

No consent. No recording.

Le rendez-vous est terminé.
Pas la mémoire.