Last updated: 26 August 2026

1. Who these terms are between

They are between MUUM Sàrl, a limited liability company (société à responsabilité limitée) with registered office at Route de Champ-Colin 12, 1260 Nyon, Switzerland, registered in the Commercial Register of the Canton of Vaud under UID CHE-143.151.748, which operates the MIHOS service ("MIHOS", "we"), and the organisation subscribing to the service ("Customer", "you"). Where an individual accepts on behalf of an organisation, they confirm they are authorised to bind it.

These terms, the order form and the data processing agreement form one agreement. Where they conflict, the order form prevails on commercial matters and the data processing agreement prevails on anything concerning personal data.

2. The service

MIHOS deploys AI agents across field sales activity: preparing the rep before a meeting, capturing and analysing the meeting itself, producing coaching, updating the CRM and drafting follow-up. It is provided as software over the internet. No installation is delivered and no licence to the underlying software is granted.

3. Subscription, term and fees

Access is sold by subscription. Term, seat count, price, billing cycle and any minimum commitment are set out in the order form.

Prices are stated in the order form and are exclusive of VAT and any withholding tax. Subscriptions are billed annually in advance. Invoices are payable within 30 days. Late payment carries interest at 5% per year under art. 104 of the Swiss Code of Obligations, and we may suspend access 15 days after written notice.

Subscriptions renew for successive terms of the same length unless either party gives written notice at least 60 days before the end of the current term. We may revise prices at renewal with 60 days' written notice. Seat counts may be reduced at renewal on the same notice.

4. Recording: your obligation, not ours

This clause matters more than any other, so it is stated plainly.

You control your meetings. You decide when a session is recorded and who is in the room. You are responsible for obtaining valid consent from every participant before recording, and for meeting the law that applies where the meeting takes place, including all-party consent rules, employment and works council obligations, and, where relevant, biometric data statutes.

MIHOS provides the consent capture, the evidence trail and the deletion controls described in Voice & biometric data. Using them is your obligation. You agree to indemnify MIHOS against claims, fines and legal costs arising from recordings made without the consent the law required, or from your failure to inform employees or consult their representatives.

Nothing in this clause limits our own obligations under the law, and neither party can transfer criminal liability to the other by contract.

5. Your data stays yours

Recordings, transcripts, CRM content and everything derived from your meetings remain your property. We process them to provide the service, on your instructions, as processor to your controller under the Swiss FADP and the GDPR. The data processing agreement governs that processing.

We do not use your meeting content to train, fine-tune or improve models, ours or third parties'. Our speech and language providers are engaged on terms that prohibit training on your audio. This is not an opt-out setting. It is how the service is built.

We may produce aggregated statistics that do not identify you, your people or your customers, and use them to operate and improve the service and to publish benchmarks. Nothing in those statistics permits your organisation or any individual to be identified or reconstructed.

On termination you may export your data for 30 days, after which it is deleted according to the retention schedule in the Privacy Policy.

6. Acceptable use

You agree not to: record anyone who has refused or withdrawn consent; operate the service as a continuous surveillance system over employees; take a disciplinary, promotion or termination decision on the basis of a MIHOS output without independent human review; use the service to evaluate individuals in ways the applicable employment law does not permit; reverse engineer, resell or benchmark the service without written agreement; upload unlawful content; or attempt to circumvent access controls or usage limits.

7. AI Act roles

For the purposes of Regulation (EU) 2024/1689 as amended by Regulation (EU) 2026/1744, MIHOS is the provider of the AI system and you are the deployer. How the system works and which providers are involved is set out in section 5 of our Privacy Policy.

Ours: technical documentation, logging, human oversight built into the product, the transparency obligations of art. 50, and conformity work against the 2 December 2027 date applicable to Annex III systems.

Yours: art. 4 AI literacy for the people who use the system, informing your employees that it is in use, human review of any decision affecting a person, and use of the system in line with the instructions we provide. We supply the instructions and the training material. Applying them is your responsibility.

Neither party may use the service to infer the emotional state of a worker. That is a prohibited practice under art. 5(1)(f) of the AI Act and the product does not offer it.

8. Availability and support

We use commercially reasonable efforts to keep the service available, and we announce scheduled maintenance at least 48 hours in advance.

Support is available in French and English on business days. Where an order form sets out a service level, response times or service credits, that order form governs and prevails over this clause.

9. Confidentiality

Each party will protect the other's confidential information with at least the care it applies to its own, and use it only to perform this agreement. Your meeting content is confidential information of yours.

10. Warranties and disclaimer

We warrant that the service will perform materially as described in our documentation and that it will be provided with the care and skill of a competent professional.

MIHOS produces summaries, coaching and CRM suggestions using AI, and its output can be wrong. It supports human judgement and does not replace it. You remain responsible for the decisions you take about employees, customers and deals.

We do not warrant that a recording will always succeed. Field conditions, device battery, storage and network are outside our control. You should not treat a MIHOS recording as the sole record of a legally significant exchange without verifying that it was captured.

11. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profit or lost data.

Each party's aggregate liability under this agreement is capped at the fees paid or payable in the 12 months preceding the event giving rise to the claim. That cap does not apply to your payment obligations, to your indemnity under clause 4, or to a breach of clause 9.

Nothing limits liability for unlawful intent, gross negligence or personal injury. Art. 100 of the Swiss Code of Obligations does not permit those to be excluded in advance.

12. Termination

Either party may terminate for material breach not cured within 30 days of written notice.

You may terminate for convenience with 60 days' written notice effective at the end of the current term. Prepaid fees are not refunded, except where you terminate for our uncured material breach, in which case we refund the unused portion pro rata.

On termination, access ends and clause 5 governs your data.

13. Changes to these terms

We may update these terms. Material changes are notified 30 days in advance and apply from the date stated in the notice. If you object to a material change, you may terminate with effect from that date and we refund the unused prepaid portion. Changes do not apply retroactively.

14. Assignment

Neither party may assign this agreement without the other's written consent, which will not be unreasonably withheld. Either party may assign it in full to a successor in a merger, reorganisation or sale of substantially all its assets, provided the successor agrees in writing to be bound by it.

15. Governing law and jurisdiction

Swiss law applies, excluding its conflict-of-law rules and the Vienna Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction lies with the ordinary courts of Nyon, Canton of Vaud, Switzerland.

16. Contact

MUUM Sàrl, Route de Champ-Colin 12, 1260 Nyon, Switzerland. Contact: hello@mihos.ai. Data protection: privacy@mihos.ai.